[경제] Georgia : Promoting Digital Transformation through GovTech
조지아 국외연구자료 연구보고서 - World Bank 발간일 : 2022-06-30 등록일 : 2022-07-10 원문링크
Georgia has undergone significant transformations over the past 25 years towards private sector-led, export-driven growth, and greater public sector performance. This has resulted in solid economic growth, averaging five percent per annum from 2005 to 2019. More recently, a move towards the digital economy and GovTech underpinned by the 2015 e-Georgia Strategy has helped to improve service delivery for citizens and the private sector. The World Bank’s South Caucasus analytical and advisory support on Transforming Government Services through Digital Innovations included an assessment of the Georgian case and potential entry-points for future reforms. To do so, it used a customized version of the Digital Government Readiness Assessment (DGRA) methodology. The DGRA analyzes key digital government dimensions and is now being complemented by the GovTech Maturity Index and clients have started to use these contributions to inform the design of their new digital strategy. The assessment found that Georgia integrated digital solutions in service delivery and supported innovation and the use of technology across the economy, expanding digital platforms, digital services, internet access, and building digital skills. A multichannel service delivery approach based on a wide network of physical one-stop-shops and a government portal with over 700 fully transactional services has facilitated an end-to-end customer journey for key services such as online tax filing and business registration. Georgia has also achieved key results in the development of center-of-government digital platforms and solutions as part of its public administration reform strategy.
본 페이지에 등재된 자료는 운영기관(KIEP) 및 EMERiCs의 공식적인 입장을 대변하고 있지 않습니다.